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Warranty
Support and repair services are available on all warranty items. In order to determine if your product is eligible for warranty services, the following guidelines can be used. Please note that PBN official records will be used to determine the warranty status of any product.
For warranty status, please contact us via the form below.
RMA requests are accepted only when raised via the PBN Support Portal, or you may contact us via the form below for further actions.
New Product Warranty
New products have standard warranty terms active from the date the devices are shipped.
| Product Group | Standard Warranty Period | Description |
|---|---|---|
| Hardware | 12 months (from shipment date) | Functionally-equivalent unit shipped within 30 business days |
| Software | 90 days (from shipment date) | Response to software defects within two business days (email) Minor (maintenance) software releases only (customer-installable) |
Product Warranty after Repair
Original warranty period applies to repaired materials. This means that a unit repaired within warranty period maintains the warranty period as per the original shipment. Units repaired outside of warranty will have the fault corrected however are not covered by additional warranty.
