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Software Support Plans
PBN Global offers flexible software support plans to meet your specific needs. Whether you require round-the-clock assistance or standard business hours support, we have the right plan for you. Our options are designed to provide the high-quality, responsive support you need to keep your network running smoothly.
In addition to our flexible support plans, we offer support services in multiple languages to cater to our global clientele. Our multilingual team ensures you receive clear and effective assistance, no matter where you are located.
PBN Support Plans
| Gold | Silver | |
|---|---|---|
| IM support | 7/24 | 5/8 |
| Support portal | 7/24 | 7/24 |
| Critical response time | ||
| Major response time |
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| Minor response time |
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| PM | Dedicated | Shared |
| Support Agent | Shared | Shared |
| Access SW releases | ||
| Software update services | ||
| Pre-testing | ||
| Version controls | ||
| Contingency plans | ||
| Growth planning | ||
| Hardware | ||
| Software | ||
| Network and storage | ||
| Support language | English, Spanish, Chinese | English, Spanish, Chinese |
| Hosted services | Additional professional service fees | Additional professional service fees |
| Customisable reports | Included | Additional professional service fees |
Our standard support plans are highly customisable to meet your business needs. We understand that every customer is different, which is why we offer tailored solutions that adapt to your unique requirements. Whether you need specific response times, multilingual support, or specialized services, we work with you to create a support plan that perfectly aligns with your operational goals.
