Support and repair services are available on all warranty items. In order to determine if your product is eligible for warranty services, the following guidelines can be used. Please note that PBN official records will be used to determine the warranty status of any product.
We welcome email requests for warranty status to:
PBN RMA requests are accepted only when raised via the PBN Support Portal, or by email to:
New Product Warranty
New products have standard warranty terms active from the date the devices are shipped:
Individual product warranties may vary. Please refer to the warranty certificate included in your product packaging.
Product Warranty after Repair
Original warranty period applies to repaired materials. This means that a unit repaired within warranty period maintains the warranty period as per the original shipment. Units repaired outside of warranty will have the fault corrected however are not covered by additional warranty.
Note: Different regions/countreis may apply to different length of warranty, please consult PBN representive to confirm the warranty policy for your specific region.